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Terms and Conditions

Welcome to The Motley Otters! We’re so glad you’re here. These Terms & Conditions (“Terms”) govern the use of our services, activities, and website. By engaging with our activity center or booking a session, you agree to the following:

Eligibility

  • Our programs are designed for children aged 4 to 8 years.

  • All children must be registered by a parent or legal guardian.

  • We reserve the right to verify age and eligibility at the time of admission.

Bookings & Payments

  • Sessions can be booked online through our platform or app.

  • Bookings are confirmed only upon successful payment.

  • Customers can reschedule to another session of the same activity to another slot if available during the week.

  • We do not guarantee walk-in availability without prior booking.

Cancellations & Refunds

  • Bookings are non-refundable, non-cancellable.

  • In case of center-initiated cancellations (e.g., due to weather or safety concerns), a full refund or reschedule will be offered.

Safety & Supervision

  • Our staff are trained facilitators and caretakers, but we are not a daycare.

  • Children must be picked up promptly after their booked session.

  • Any medical conditions or allergies must be disclosed at the time of booking.

Code of Conduct

  • We promote a respectful, inclusive, and kind environment.

  • Disruptive or unsafe behavior may result in removal from an activity without refund.

  • Parents/guardians are expected to follow center rules and staff instructions.

Health & Hygiene

  • We maintain strict cleanliness and sanitation protocols.

  • Any child exhibiting signs of illness (fever, cough, rash, etc.) will not be admitted.

  • In case of minor injuries or incidents, first aid will be administered, and parents will be informed immediately.

Use of Photos & Videos

  • From time to time, we may capture photos/videos of activities for promotional purposes.

  • Consent for this is requested at registration; you may opt out at any time by notifying us in writing.

Limitation of Liability

  • While we take every precaution to ensure safety, The Motley Otters shall not be held liable for any injury, loss, or damage arising from participation in our activities.

Changes to Terms

  • We may update these Terms from time to time. Any changes will be posted on our website.

  • Continued use of our services after updates implies acceptance of the revised terms.

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